When a customer messages a company, WhatsApp enables the company to communicate with the customer through any kind of communication for up to 24 hours following the customer’s last message. If you want to start a discussion with the users after this 24-hour window has passed or if you want to send a WhatsApp Template …
10 Engaging WhatsApp Automation Message Templates for Shopify and Woocommerce Read More »
The very intention behind the launch of WhatsApp Business was to make it easy for companies to get in touch with customers personally. The reason why WhatsApp is fast becoming an option better than email or SMS is that it allows for a personal touch for your communication with the target audience with the help …
Customer Support on WhatsApp: How to Use WhatsApp for Customer Support Read More »
Customer is King or Queen as the old adage says, hence it is important for service providers to actually make their customers feel like royals. The best way to do this is to transform your customer service department in such a way that your customers can relate to it. In other words you should personalize …
How To Provide Personalised Customer Service – 10 Easy Ways Read More »
A bad customer experience can quickly lead to a brand’s degrowth. It increases customer churn, reduces potential revenue growth, drives negative word-of-mouth publicity, reduces net promoter score, and ultimately sends a lot more business to your competitors. This is not a risk that any brand should take. 67% of customers have stated that a bad …
Top 10 Ways Online Businesses Can Provide a Better Customer Experience with Chatbots Read More »
Some people believe that establishing a call center is a difficult task, but it is not. Of course, this task necessitates extensive knowledge of your own systems, products, and services, and the number of calls you anticipate in a day. However, once you understand how to automate your systems using artificial intelligence, it becomes simple. …
How to set up a call center from scratch – Easy and affordable ways Read More »
Customer service is the most important factor that can mean the difference between a business’s success and failure in today’s highly competitive and global market. In fact, 66% of customers believe that the most important thing a company can do for them is to value and help them save time. If a call to your …
How to automate your customer service – The complete guide Read More »
The world is benefiting from the fourth industrial revolution driven by concepts like mobile supercomputing, and artificial intelligence. We can see the impact of AI all around us which ranges from virtual assistants like Cortana from Microsoft and Siri from Apple. A similar revolution is the possibility to indulge in a human-like conversation with chatbots. …
Remember the time when science fiction movies involving robots and higher intelligence were almost surreal? Well, they are no longer just a sublime fantasy. Today, Artificial Intelligence has very much become part of human lives and is rapidly evolving to make our lives easier and more interesting. Whether you are sending or receiving an email, surfing social …
Almost any website you visit today, you are greeted by a virtual assistant/chat box on your screen instantly. This virtual assistant helps you navigate the website better by collecting relevant information from you and then either answering those questions for you or redirecting you to a human operator who can help you with the desired …
How To Build A Great Chatbot In Few Simple Steps Read More »
The world is still recovering from the effects of the Covid-19 pandemic and we continue to witness mass digitization of business operations. Consumers are demanding a proactive and personalized way to engage with their favourite brands. The urgency to improve customer relationships while optimizing business operations is a priority especially right now. Moreover, consumers these …
Botspice is a complete tool for all your business automation needs Read More »
