When we discuss the hospitality industry, only 2 key words rule the game ‘guest experience’ and ‘customer service’. Enhancing guest experience and providing them with the best facilities is the core drive of this business. A hotelier always strives to …Continue Reading
Try a Sample Customer Care Service Workbot
Reduce case volume for customer care representatives
Create a Workbot to automate customer care services and dynamically resolve customer concerns via intelligent interactive conversations based on AI.
Curious to know how to scale support services?
Value for Customers
Provide instant support relevant to customer queries
Consistent answers & responses
Provide high-quality conversational support
Engage customers by being available 24x7
Value for Organizations
Minimize customer support costs
Strengthen brand loyalty
Drive revenue through cross-selling and up-selling
Gather customer behavior patterns through insights
Scalable customer service
Accuracy & Consistency
Reduce IVR frustrations
Omnichannel ability to enable transfer to other channels if needed, thus reducing costs and providing a seamless customer experience
BotSpice's NLP engine can understand the context of customer interactions. It uses deep learning models to build a knowledge base from structured and unstructured data.
Extensive audit logs of all the user activity on the chatbot are maintained. Use these audit logs to prevent suspicious activity, compliance, training, and monitoring.
Role-based access control
Give access to your team members based on their roles and assign privileges according to their department or business unit.
BotSpice Chatbot supports multiple languages. It takes care of the languages in which your customers converse and responds to them in their own language.
Use BotSpice Chatbot to represent your own brand. Customize the sound notifications, bot name and other functionalities as per your business needs
Craft personalized, proactive & intuitive conversations with customers with a robust and secure cloud communication platform
Zero-Code API Integration
You can easily integrate APIs in BotSpice ChatBot and make amazing chatbots fast and easy.
Chatbot can transfer Complex conversations to a live agent without losing the context.
Reporting and Analytics
Advanced Reports and Analytics for you to analyse how the users interact with the bot, and optimize the user journeys accordingly.
Why is BotSpice different?
Customer Engagement Expertise
5+ years experience to help consumer-facing brands streamline and improve their customer engagement across various channels.
Automate end-to-end support & service workflows using deep integration of BotSpice chatbot solutions.
Flexibility and Control
BotSpice lets you create your own rules, configure your dashboards and reports, manage your business prompts, and a lot more.
Plans and pricing
Our pricing scales with you and your needs. Try it for free. No credit card required.
BaseSignup for free
No credit card required
- Publish to url
- User Conversation History
- Multimedia Conversation (per month) 4000
- AI Conversation (per month) 1000
ExpressSignup for free
No credit card required
- Everything in Base
- Publish to Website
- User Analytics
- Open Text AI Validation
- Multimedia Conversation (per month) 15000
- AI Conversation (per month) 2000
Create Custom Plan as per your need.Contact Sales
Frequently asked questions
Can I integrate my enterprise software with BotSpice?
If I add multiple users to BotSpice, do I have to pay for their accounts?
What perks do I get for prepaying my subscription on annual basis?
Can I install BotSpice on my own hardware?
How can I obtain a copy of my data?
How safe is my data?
From the blog
The world is still recovering from the effects of the Covid-19 pandemic and we continue to witness mass digitization of business operations. Consumers are demanding a proactive and personalized way to engage with their favourite brands. The urgency to improve …Continue Reading
When a potential buyer is looking to find a new home, he expects relevant answers, quick replies and 24X7 assistance. The buyer cares about someone who responds fast! Real estate agents are not only expected to answer calls promptly but …