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Welcome Hotel Innovators!

Automate Every Upgrade Booking Requests Upsells Messages Cross-sell Follow-ups
Elevate Every Stay

With BotSpice Agentic AI Platform, boost your revenue and streamline hotel operations—effortlessly.

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Trusted by
 top hotels





Discover How the BotSpice Platform Bridges your PMS to Every Guest Channel




Discover How BotSpice Seamlessly Connects Your PMS to Every Guest Channel

See Our
 Integrations

Plug into your PMS, and let BotSpice handle the guest communication.
From pre-arrival to post-checkout—seamless, personal, and timely.
Integrations
Room Upgrades
Customers
    Pamela James,
    R803, Early Check-Ins

    Hi Pamela,

    Skip the wait! Your room might be ready earlier—would you like to check in ahead of time?

    Chan Leo,
    R102, Room Upgrade Offer

    Hi Chan Leo,

    would you like to upgrade to a sea-facing suite for just $40 more? Let us know before 2 PM!

    Lorelei Rowland,
    R808, Room Services

    Feeling hungry, Lorelei?

    Browse our curated in-room dining menu and order in just one tap.

    Kara Byrd,
    R309, Meal Upgrades

    Hi Kara,

    upgrade your meal plan to include breakfast and dinner at 20% off—only today!

    Nicholas Frost,
    R406, Feedback Collection

    Thank you for staying with us, Nicholas!

    We’d love your feedback — it helps us improve.

  • Pos
  • Loyalty
    Pamela James,
    R803, Early Check-Ins

    Hi Pamela,

    Skip the wait! Your room might be ready earlier—would you like to check in ahead of time?

    Chan Leo,
    R102, Room Upgrade Offer

    Hi Chan Leo,

    would you like to upgrade to a sea-facing suite for just $40 more? Let us know before 2 PM!

    Lorelei Rowland,
    R808, Room Services

    Feeling hungry, Lorelei?

    Browse our curated in-room dining menu and order in just one tap.

    Kara Byrd,
    R309, Meal Upgrades

    Hi Kara,

    upgrade your meal plan to include breakfast and dinner at 20% off—only today!

    Nicholas Frost,
    R406, Feedback Collection

    Thank you for staying with us, Nicholas!

    We’d love your feedback — it helps us improve.

  • Pos
  • Loyalty
Seamless Hospitality Begins Here
Enhance Hotel Efficiency Guest Satisfaction Together
72%
Reduction in
Front Desk Load
43%
Increase
Ancillary Revenue
92%
In-Stay Issue
Resolution Rate
Online Check-in.
Skip the Line.
Delight Your Guests.

Let guests skip the line and start their stay stress-free. With Botspice, guests can check in directly from their phones before arrival no waiting, no paperwork.

Upsell Like Never Before.
Smart Offers,
Smart Timing.

Boost revenue effortlessly with intelligent upselling. Botspice’s AI analyzes guest behavior to recommend the perfect extras like spa treatments, room upgrades, or late checkout—at just the right moment.

MyConcierge on WhatsApp & Web.
Always Available.
Always On.

Meet guests where they are with MyConcierge on WhatsApp and web. Whether they prefer chatting through a familiar app or using your branded interface, support is always just a tap away.

Easily Communicate with Guests.
Organized Conversations
at Scale.

BotSpice unifies every guest message — from WhatsApp to web chat — into a single, easy-to-manage inbox, so your team never misses a query, request, or upsell opportunity.

Understand Guest Experience with Analytics.
Turn Feedback
into Revenue.

Gain powerful insights into guest behavior with real-time analytics. Track satisfaction, service usage, and upsell performance from a single dashboard. Botspice helps you turn feedback into actionable improvements and revenue opportunities.

Improve Efficiency with Digital Keys.
Smarter Access,
Happier Guests.

Upgrade your guest experience with digital keys. By integrating smart locks, guests enjoy fully contactless, secure room access right from their phones, no more lost cards or front desk delays.

Build Brand Visibility.
Let Your
Brand Shine.

Let your brand shine through every guest interaction. With Botspice, you can fully customize messages, interfaces, and experiences to reflect your hotel’s unique identity, from logos and colors to tone and style.

Use Cases
Real Results Across Every Guest Journey
Effortless Pre-Arrival
Engage Guests Before They Check In

Send digital check-ins, welcome messages, and upsell offers before arrival. Create a smooth first impression and boost revenue before guests even arrive.

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In-Stay Excellence
Deliver Instant, Personalized Service

Instantly manage requests, upsells, and local tips. Reduce staff workload and deliver personalized that enhances guest satisfaction throughout their entire stay.

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Smarter Tools for Modern Hospitality Teams
Unleash Your Hotel’s Full Potential with Botspice

Boost Revenue
with Upsells

Suggest upgrades, late checkouts, or amenities at just the right time automatically.

01

Cross-Sell
Local Experiences

Promote nearby tours, spa services, dining or transportation and earn on each referral.

02

White-Label Branding

Match the Virtual Concierge with your hotel's brand logo, colors, fonts, and voice.

03

Smart Guest Insights

Understand guest behavior, preferences, and satisfaction trends in real time.

04

Automate Repetitive Tasks

Save hours by automating check-ins, FAQs, service requests, and follow-ups.

05

Multilingual Experience

Speak your guest's language with auto-translated content and chatbot replies.

06

Theme &
Campaign Control

Run seasonal offers, upsell themes, or location-based services with just a click.

07

Automated Pre-Arrival &
In-Stay Messages

Schedule welcome notes, mid-stay upsells, and post-stay reviews all hands-free.

08

Dashboard
to Manage Everything

View requests, responses, operations, and performance across properties in one place.

09

Seamless
PMS Integration

Connect with your Property Management System for real-time updates and context.

10
Case Studies
How Top Hotels Elevate Service with BotSpice

Boosting Direct Bookings via WhatsApp

Enabled a boutique resort to increase direct bookings and upsell spa & dining services using a personalized WhatsApp booking assistant.
Know More

Enhancing Guest & Staff Experience

Discover how Botspice’s Virtual Concierge boosted guest satisfaction and operational efficiency in a leading hotel chain using smart automation.
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Why Guests Love Botspice
Find the Guest-Centric Features
That Keep Them Coming Back

“At RMS Cloud, we're always exploring innovative technologies to enhance guest engagement and streamline operations for our hotel partners. We recently introduced BotSpice’s conversational AI platform to a few of our properties in India and South Asia, and the results have been impressive. From handling guest queries instantly to automating bookings and upsells, the platform has significantly improved operational efficiency and guest satisfaction. Our hotel partners are pleased with the ease of integration and the tangible value delivered. Looking forward to expanding this partnership further."

Vivek Gangishetty VP Sales – India & South Asia, RMS Cloud

“The Agentic AI capabilities of BotSpice platform has transformed how we run campaigns for our real estate clients. The system doesn’t just capture leads—it learns from every interaction, identifying high-intent prospects and adapting outreach in real-time. This means smarter qualification, less manual follow-up, and higher ROI for every campaign we run. It’s like giving each property its own intelligent sales assistant that improves continuously."

Vijay Kumar CTO – Xanadu Realty
Frequently Asked questions

What is the Virtual Concierge and how does it work?

The Virtual Concierge is an AI-powered assistant that handles guest requests, inquiries, and services digitally, helping streamline communication and lighten the load on front desk staff.

Does the platform integrate with our existing hotel systems?

Yes, our platform seamlessly integrates with popular PMS, POS, and communication systems to ensure a smooth, connected experience across your entire operation.

Is it easy to set up and use?

Absolutely. Most hotels are up and running in just a few days with minimal training required. Our team provides full onboarding and ongoing support.

How does this improve the guest experience?

Guests get faster responses, 24/7 service, and a more personalized experience—without having to wait in line or call the front desk for every request.

Is the platform secure and GDPR compliant?

Yes, we prioritize data security and are fully compliant with GDPR and other relevant privacy regulations, ensuring guest and hotel data is always protected.
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