Effortless Pre-Arrival Engage Guests Before They Check In
Send digital check-ins, welcome messages, and upsell offers before arrival. Create a smooth first impression and boost revenue before guests even arrive.
Welcome Hotel Innovators!
Automate Every upgrade, booking, requests, upsells, messages, cross-sell and follow-ups. Elevate Every Stay
With BotSpice Agentic AI Platform, boost your revenue and streamline hotel operations—effortlessly.
Trusted by top hotels
Discover How the BotSpice Platform Bridges your PMS to Every Guest Channel
Integrations
See Our Integrations
Plug into your PMS, and let BotSpice handle the guest communication. From pre-arrival to post-checkout—seamless, personal, and timely.
Illustrative examples: guest names and messages are made up to show how it works.
Integrations
Salesforce
Mews
RMS Cloud
Opera
PayPal
RoomKey
protel
HubSpot- Pos
- Loyalty
Customers
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Checkin Services
Pamela James, R803, Early Check-Ins
Hi Pamela,
Skip the wait! Your room might be ready earlier—would you like to check in ahead of time? -
Pre Stay Services
Chan Leo, R102, Room Upgrade Offer
Hi Chan Leo,
would you like to upgrade to a sea-facing suite for just $40 more? Let us know before 2 PM! -
In Stay Services
Lorelei Rowland, R808, Room Services
Feeling hungry, Lorelei?
Browse our curated in-room dining menu and order in just one tap. -
In Stay Offers
Kara Byrd, R309, Meal Upgrades
Hi Kara,
upgrade your meal plan to include breakfast and dinner at 20% off—only today! -
Post Stay Services
Nicholas Frost, R406, Feedback Collection
Thank you for staying with us, Nicholas!
We’d love your feedback — it helps us improve.
Seamless Hospitality Begins Here
Enhance Hotel Efficiency & Guest Satisfaction Together
72%Reduction in Front Desk Load
43%Increase Ancillary Revenue
92%In-Stay Issue Resolution Rate
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Online Check-in.
Skip the Line. Delight Your Guests.
Let guests skip the line and start their stay stress-free. With BotSpice, guests can check in directly from their phones before arrival no waiting, no paperwork.
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Upsell Like Never Before.
Smart Offers, Smart Timing.
Boost revenue effortlessly with intelligent upselling. BotSpice’s AI analyzes guest behavior to recommend the perfect extras like spa treatments, room upgrades, or late checkout—at just the right moment.
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MyConcierge on WhatsApp & Web.
Always Available. Always On.
Meet guests where they are with MyConcierge on WhatsApp and web. Whether they prefer chatting through a familiar app or using your branded interface, support is always just a tap away.
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Easily Communicate with Guests.
Organized Conversations at Scale.
BotSpice unifies every guest message — from WhatsApp to web chat — into a single, easy-to-manage inbox, so your team never misses a query, request, or upsell opportunity.
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Understand Guest Experience with Analytics.
Turn Feedback into Revenue.
Gain powerful insights into guest behavior with real-time analytics. Track satisfaction, service usage, and upsell performance from a single dashboard. BotSpice helps you turn feedback into actionable improvements and revenue opportunities.
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Improve Efficiency with Digital Keys.
Smarter Access, Happier Guests.
Upgrade your guest experience with digital keys. By integrating smart locks, guests enjoy fully contactless, secure room access right from their phones, no more lost cards or front desk delays.
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Build Brand Visibility.
Let Your Brand Shine.
Let your brand shine through every guest interaction. With BotSpice, you can fully customize messages, interfaces, and experiences to reflect your hotel’s unique identity, from logos and colors to tone and style.
Use Cases
Real Results Across Every Guest Journey
In-Stay Excellence Deliver Instant, Personalized Service
Instantly manage requests, upsells, and local tips. Reduce staff workload and deliver personalized service that enhances guest satisfaction throughout their entire stay.
Smarter Tools for Modern Hospitality Teams
Unleash Your Hotel’s Full Potential with BotSpice
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Boost Revenue with Upsells
Suggest upgrades, late checkouts, or amenities at just the right time automatically.
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Cross-Sell Local Experiences
Promote nearby tours, spa services, dining or transportation and earn on each referral.
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White-Label Branding
Match the Virtual Concierge with your hotel's brand logo, colors, fonts, and voice.
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Smart Guest Insights
Understand guest behavior, preferences, and satisfaction trends in real time.
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Automate Repetitive Tasks
Save hours by automating check-ins, FAQs, service requests, and follow-ups.
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Multilingual Experience
Speak your guest's language with auto-translated content and chatbot replies.
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Theme & Campaign Control
Run seasonal offers, upsell themes, or location-based services with just a click.
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Automated Pre-Arrival & In-Stay Messages
Schedule welcome notes, mid-stay upsells, and post-stay reviews all hands-free.
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Dashboard to Manage Everything
View requests, responses, operations, and performance across properties in one place.
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Seamless PMS Integration
Connect with your Property Management System for real-time updates and context.
Case Studies
How Top Hotels Elevate Service with BotSpice
Boosting Direct Bookings via WhatsApp
Enabled a boutique resort to increase direct bookings and upsell spa & dining services using a personalized WhatsApp booking assistant.
Book a Demo
Enhancing Guest & Staff Experience
Discover how BotSpice’s Virtual Concierge boosted guest satisfaction and operational efficiency in a leading hotel chain using smart automation.
Know MoreWhy Guests Love BotSpice
Find the Guest-Centric Features That Keep Them Coming Back
“At RMS Cloud, we're always exploring innovative technologies to enhance guest engagement and streamline operations for our hotel partners. We recently introduced BotSpice’s conversational AI platform to a few of our properties in India and South Asia, and the results have been impressive. From handling guest queries instantly to automating bookings and upsells, the platform has significantly improved operational efficiency and guest satisfaction. Our hotel partners are pleased with the ease of integration and the tangible value delivered. Looking forward to expanding this partnership further.”
Vivek GangishettyVP Sales – India & South Asia, RMS Cloud“The Agentic AI capabilities of BotSpice platform has transformed how we run campaigns for our real estate clients. The system doesn’t just capture leads—it learns from every interaction, identifying high-intent prospects and adapting outreach in real-time. This means smarter qualification, less manual follow-up, and higher ROI for every campaign we run. It’s like giving each property its own intelligent sales assistant that improves continuously.”
Vijay KumarCTO – Xanadu Realty“Botspice was our primary solution gateway for HOABL's Growth Housing launch in 2025-2026. With Botspice we were able to execute more than 50,000+ agentic AI led conversations with prospective consumers. The analytics provided by Botspice helped us understand the quality of conversations, and the platform allowed our sales teams to course correct conversations which led to direct closures. I found the integrations across 3+ platforms very seamless and was pleased with the support we received during our launches. We look forward to continue our integrations in the future with new solutions.”
Frequently asked questions
What is the Virtual Concierge and how does it work?
The Virtual Concierge is an AI-powered assistant that handles guest requests, inquiries, and services digitally, helping streamline communication and lighten the load on front desk staff.
Does the platform integrate with our existing hotel systems?
Yes, our platform seamlessly integrates with popular PMS, POS, and communication systems to ensure a smooth, connected experience across your entire operation.
Is it easy to set up and use?
Absolutely. Most hotels are up and running in just a few days with minimal training required. Our team provides full onboarding and ongoing support.
How does this improve the guest experience?
Guests get faster responses, 24/7 service, and a more personalized experience—without having to wait in line or call the front desk for every request.
Is the platform secure and GDPR compliant?
Yes, we prioritize data security and are fully compliant with GDPR and other relevant privacy regulations, ensuring guest and hotel data is always protected.
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