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Template · Healthcare

Healthcare chatbot template

Give patients a fast way to book, reschedule and ask questions. This template shows doctors and available slots, answers common questions about timings and services, and sends a reminder before each visit.

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Curio, the BotSpice AI agent, working on a laptop in an armchair
Curio · Sunrise Clinic
WhatsApp · example conversation

Hello, I'm Curio from Sunrise Clinic. Would you like to book an appointment?

Yes, with a dermatologist this week.

Dr Mehta has slots on Thursday at 10:30 or 4:00. Which suits you?

Appointment confirmed
Thu 10:30 · reminder scheduled

About this template

A front desk that never puts patients on hold

Phone lines get busy and patients give up. The healthcare chatbot template takes booking requests on WhatsApp and your website, shows the doctors and slots you make available, and confirms the appointment in the same conversation.

It also answers routine questions about clinic timings, services, fees and directions, and passes anything clinical or urgent to your staff.

What it does

Use this template to

  • Book, reschedule and cancel appointments
  • Show doctors, departments and available slots
  • Answer questions on timings, services, fees and directions
  • Send appointment reminders
  • Collect patient details before the visit
  • Pass urgent or clinical questions to your staff

How it works

How the flow works

  1. Start the chat

    A patient messages you on WhatsApp or opens the chat on your website.

  2. Choose a doctor and slot

    The bot shows departments, doctors and open times.

  3. Confirm

    It collects the patient's details and confirms the booking.

  4. Remind

    A reminder goes out before the appointment, with an option to reschedule.

Keep exploring

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Frequently asked questions

Does the healthcare chatbot give medical advice?

No. It handles bookings and general questions about your services. Anything clinical or urgent is passed to your staff.

Can it connect to our appointment system?

BotSpice connects to the tools you already use through 50+ integrations. Our team confirms the connection for your system during setup.

Can I change the questions and replies?

Yes. Every template is a starting point. The BotSpice team adapts the questions, replies and hand-off rules to your business before it goes live.

Which channels can a template run on?

BotSpice agents work on WhatsApp, voice, web chat, SMS and email. Each template lists the channels it suits best.

I can't find a template for my use case. Can you build one?

Yes. Tell us what you need, and our team will build a workflow for your business.

Put this template to work

See how the healthcare chatbot template would run for your business, on your channels and with your CRM.

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