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Template · Healthcare

Diagnostic centre chatbot template

Let patients book tests without calling. This template lists your tests and packages, shares prices and preparation instructions, and books lab visits or home sample collection in a single conversation.

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Curio, the BotSpice AI agent, working on a laptop in an armchair
Curio · CityCare Diagnostics
WhatsApp · example conversation

Hi, I'm Curio from CityCare Diagnostics. Which test would you like to book?

A full body check-up. Can you collect the sample at home?

Yes. Please fast for 10 hours before. Is tomorrow at 7:30am suitable?

Home collection booked
Tomorrow 7:30 · address confirmed

About this template

Bookings and test questions, handled in one chat

Most calls to a diagnostic centre ask the same things: which tests you offer, what they cost, how to prepare and when reports are ready. The diagnostic centre chatbot template answers these questions from the information you provide and turns interest into a booked test.

It can offer a visit to your centre or home sample collection, capture the address and preferred time, and keep the patient informed until the test is done.

What it does

Use this template to

  • Share your test menu, packages and prices
  • Explain preparation steps such as fasting
  • Book centre visits or home sample collection
  • Capture the address and preferred time slot
  • Send booking confirmations and reminders
  • Answer questions about report timelines

How it works

How the flow works

  1. Ask

    A patient asks about a test or package on WhatsApp or your website.

  2. Inform

    The bot shares the price and how to prepare.

  3. Book

    It books a centre visit or home collection and confirms the slot.

  4. Follow up

    Reminders go out before the appointment.

Keep exploring

All templates
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Frequently asked questions

Can patients choose between a centre visit and home collection?

Yes. The template offers both and captures the address and time slot when a patient picks home collection.

Can it share test reports?

The template is set up for bookings and questions. Sharing reports depends on your lab system, and our team advises on this during setup.

Can I change the questions and replies?

Yes. Every template is a starting point. The BotSpice team adapts the questions, replies and hand-off rules to your business before it goes live.

Which channels can a template run on?

BotSpice agents work on WhatsApp, voice, web chat, SMS and email. Each template lists the channels it suits best.

I can't find a template for my use case. Can you build one?

Yes. Tell us what you need, and our team will build a workflow for your business.

Put this template to work

See how the diagnostic centre chatbot template would run for your business, on your channels and with your CRM.

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