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Omnichannel Hospitality: Engage Guests Where They Are

Leave a Comment / Virtual Concierge

Discover how leading hotels are transforming guest experience through omnichannel automation. Learn how BotSpice myConcierge leverages WhatsApp, Instagram, Facebook Messenger, and Web to drive revenue, satisfaction, and efficiency Key Takeaways: AI is critical for delivering personalised, multilingual guest interactions at scale. Post‑pandemic global tourism has surged, demanding seamless cross-border guest support. Practical AI applications include …

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The Future of Hospitality: Bridging Guest Experience Gaps with AI-Powered Virtual Concierge Solutions

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The Problem: Why Hospitality is Struggling to Keep Up In today’s experience-driven world, hospitality is no longer just about providing a room—it’s about delivering a memorable, seamless, and personalized journey for every guest. But for most hoteliers, that’s easier said than done. Despite massive investments in systems like PMS, POS, and CRM, key pain points …

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How Can You Boost Customer Conversion Using Chatbots

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Every business thrives on customer conversion and the Covid-19 pandemic was a ruthless awakening to the fact that businesses, big, medium, or small are extremely fragile. It proved that a massive hit to the customer base can directly impact conversions. So, while the majority of big names and small businesses were failing, some others did …

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How To Build A Great Chatbot In Few Simple Steps

Leave a Comment / Customer Care, Digital Marketing

Almost any website you visit today, you are greeted by a virtual assistant/chat box on your screen instantly. This virtual assistant helps you navigate the website better by collecting relevant information from you and then either answering those questions for you or redirecting you to a human operator who can help you with the desired …

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10 Hotel Technology Solutions That Can Change The Future Of Hotels

Leave a Comment / Hospitality

Hospitality industry is deemed as a technology-driven industry today. Hoteliers invest in smart technologies to make their property more visible on social media and search engines, attract more guests through amenities, improve client interaction and  earn good feedback. The role of Hotel Technology solutions is remarkable and there are some technologies that hoteliers must invest …

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Top 10 Ways To Enhance Guest Experience In The Hotel Business

Leave a Comment / Hospitality

When we discuss the hospitality indDelivering an exceptional guest experience is no longer optional—it’s the heart of hospitality success. In an age where travelers have countless options at their fingertips, creating memorable stays is essential. If you’re looking for ideas to enhance hotel guest experience, this guide will show you how to implement smart solutions that guests love …

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Botspice is a complete tool for all your business automation needs

Leave a Comment / Customer Care, Digital Marketing, Education, Healthcare, Hospitality, HR

As the world continues to recover from the impact of the Covid-19 pandemic, we are witnessing an accelerated shift toward the digital transformation of business operations. Consumers today expect fast, personalized, and always-available communication from their favorite brands. The demand for an omnichannel conversational AI experience is at an all-time high, making it essential for …

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Lifelike Conversations With AI

Leave a Comment / Customer Care, Digital Marketing, Education, Healthcare, Hospitality, HR, Real Estate

The old school rule-based chatbots often gave a frustrating experience with their rigid conversation structure. These chatbots often don’t register previous user interactions as they are powered by simple Machine Learning Technology called pattern making. The rule-based chatbots are trained to answer questions that are fed i.e. meaning you must ask questions with an exact word …

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Virtual Healthcare Assistant Army With Workbots

Leave a Comment / Hospitality

According to a recent report in the New Scientist, hundreds of thousands of people say ‘Good morning’ to Alexa every day. AI chatbots are everywhere and people are showing a huge interest in digital assistants. This could imply that chatbots will take over messaging applications someday across many business sectors. Healthcare is one such segment where we …

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