Author: Sharad Agarwal

Customer is King or Queen as the old adage says, hence it is important for service providers to actually make...

A few years back, students were found rushing from pillar to post looking for the right colleges or universities offering...

Across industries marketers know how challenging it is to get good leads and once acquired, making them materialize into sales...

The main challenge being faced by media and entertainment companies today is that of achieving personalization for better communication and...

If you require task-specific chatbots at a fast pace then chatbot templates are just the right thing for you. These...

A bad customer experience can quickly lead to a brand’s degrowth. It increases customer churn, reduces potential revenue growth, drives...

Some people believe that establishing a call center is a difficult task, but it is not. Of course, this task...

Chatbots are essentially present in today’s reality, and we have all interacted with them at some or other point in...

Customer service is the most important factor that can mean the difference between a business’s success and failure in today’s...

The world is benefiting from the fourth industrial revolution driven by concepts like mobile supercomputing, and artificial intelligence. We can...