Chatbots have been the talk of the town and this technology is becoming a part of us whether we realize it or not. In e-commerce, the chatbot is the latest trend. Chatbot promises 24×7 availability, auto-learning capabilities that have intrigued e-commerce giants to hop on the chatbot bandwagon. Everyone is talking about implementing a chatbot …
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When customers reach out to the company for service, they expect instant responses to their problems. However, a customer care provider can only cater to a certain number of cases at a time. How do you scale support? Have you thought about the customers? There are so many service horror sagas that customers have experienced …
AI-Powered Chatbots To Scale Customer Service Support Read More »
Business Process Management (BPM) is a discipline that helps organizations mobilize resources, automate mundane manual tasks, measure and improve business automation processes and enable self-service through business intelligence. Traditionally the concept of BMP has centered around the priority of cost-cutting and process atomization alone. However, in thoughts, today’s digital transformation has revolutionized and the focus …
Onboarding is a tedious and laborious administrative process. Often, a new hire often has many questions before joining a company. Understanding the policies, functionality and processes of an organization is the no-so-exciting but most important part of the new job. According to a study, up to 20% of all new hires resign within the first 45 …
HR Onboarding Chatbot – Shorten Time Taken & Increase Efficiency Read More »
There is no denying that chatbots have gained enormous popularity over the past few years. From e-commerce to social media platforms, bots are everywhere. Through chatbots, companies are automating various repetitive tasks like sales, customer support, and online banking. But is this enough in generating more leads and getting an edge over your competitors. Chatbots …
Have you ever interacted with a chatbot that frustrated you with its rigid conversation structure and irrelevant responses? This is because it is fully scripted, leaving you with no choice but to click on fixed response buttons to receive further irritating throwback responses. Want to create a smart chatbot? The secret lies in creating a …
Fed up with Scripted Chatbot Conversations? Fix it with a ‘Brain’ Read More »
Your business efficiency can increase several folds if you use hotel management software. Thehospitality industry is more about automation with easy check-in and check-out option. Softwaretool for the hotel industry helps you automate the whole system. You will open up your hospitalitybusiness to many opportunities and with the right blend of managing expectations and offeringamenities, …
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A virtual concierge or a virtual assistant app for hotels uses customer experience-based technology that provides a virtual service to hotels. These apps offer guests conversational and personal assistance, improving their overall experience. Customers can enjoy the concierge service offered by virtual assistant apps for hotels from a digital screen. Furthermore, the virtual concierge will …
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