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Customer feedback survey chatbot template

Find out what customers really think, while there's still time to act. This template sends a short survey after a purchase, delivery or support conversation, collects ratings and comments, alerts your team to unhappy customers and invites happy ones to leave a review.

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Curio, the BotSpice AI agent, working on a laptop in an armchair
Curio · Freshmart
WhatsApp · example conversation

Hi, thanks for shopping with Freshmart. How would you rate your delivery today, from 1 to 5?

2. It arrived an hour late.

I'm sorry about that. I've told our support team, and someone will contact you today.

Alert sent to support
Delivery delay · follow-up today

About this template

Surveys people actually complete

Email surveys are easy to ignore. The customer feedback survey chatbot template asks a few short questions in a chat, so customers can reply in seconds on the channel they already use.

Every response is recorded, low scores trigger an alert so your team can recover the relationship, and satisfied customers are invited to share a public review.

What it does

Use this template to

  • Send surveys after purchases, deliveries or support chats
  • Collect ratings such as CSAT and NPS
  • Capture comments in the customer's own words
  • Alert your team to low scores
  • Invite happy customers to leave a review
  • Share results with your team

How it works

How the flow works

  1. Trigger

    A purchase, delivery or support chat ends, and the survey is sent.

  2. Rate

    The customer answers a few short questions.

  3. Alert

    Low scores notify your team for follow-up.

  4. Review

    Happy customers get a link to leave a public review.

Keep exploring

All templates
Hotel feedback survey chatbot templateCollect guest ratings after check-out and flag unhappy guests to your team.View templateE-commerce shopping chatbot templateHelp shoppers find products, recover abandoned carts and share order updates.View templateRestaurant reservation chatbot templateBook tables, share menus and timings, and send booking reminders.View templateCustomer care solutionsSee how BotSpice AI agents work across the whole customer journey, not just one flow.Explore

Frequently asked questions

Can we use our own survey questions?

Yes. You choose the questions and rating scales, such as CSAT or NPS.

When are surveys sent?

You decide the trigger, for example after delivery or when a support conversation closes.

Can I change the questions and replies?

Yes. Every template is a starting point. The BotSpice team adapts the questions, replies and hand-off rules to your business before it goes live.

Which channels can a template run on?

BotSpice agents work on WhatsApp, voice, web chat, SMS and email. Each template lists the channels it suits best.

I can't find a template for my use case. Can you build one?

Yes. Tell us what you need, and our team will build a workflow for your business.

Put this template to work

See how the customer feedback survey chatbot template would run for your business, on your channels and with your CRM.

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