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Template · Hospitality

Hotel feedback survey chatbot template

Hear from guests while their stay is still fresh. This template asks for ratings and comments after check-out, alerts your team about unhappy guests so they can follow up, and invites satisfied guests to leave a public review.

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Curio, the BotSpice AI agent, working on a laptop in an armchair
Curio · Bayview Hotel
WhatsApp · example conversation

Thank you for staying at Bayview Hotel. How would you rate your stay, from 1 to 5?

4. Lovely room, but breakfast was slow.

Thanks for telling us. I've passed this to our team. Would you share a quick review online?

Feedback logged
Breakfast service · team alerted

About this template

Guest feedback that reaches the right person

Paper forms and long email surveys rarely get answered. The hotel feedback survey chatbot template asks a few short questions on WhatsApp after check-out, when guests are most likely to reply.

Low scores are flagged to the right department so your team can respond quickly, and guests who enjoyed their stay are invited to share a review online.

What it does

Use this template to

  • Send a short survey after check-out
  • Collect ratings for rooms, service and dining
  • Flag low scores to the right department
  • Invite happy guests to leave a public review
  • Capture comments in the guest's own words
  • Share results with your team

How it works

How the flow works

  1. Check-out

    The survey is sent on WhatsApp after the guest checks out.

  2. Rate

    The guest answers a few short questions and adds comments.

  3. Route

    Low scores alert the relevant team for follow-up.

  4. Review

    Satisfied guests get a link to leave a public review.

Keep exploring

All templates
Restaurant reservation chatbot templateBook tables, share menus and timings, and send booking reminders.View templateCustomer feedback survey chatbot templateRun short surveys after a purchase or service and alert your team to unhappy customers.View templateTravel agency lead generation chatbot templateCapture trip enquiries, share packages and book calls with your travel agents.View templateMyConcierge for hotelsSee how BotSpice AI agents work across the whole customer journey, not just one flow.Explore

Frequently asked questions

When is the survey sent?

You choose. Most hotels send it shortly after check-out, while the stay is still fresh.

Do you have a complete solution for hotels?

Yes. MyConcierge is BotSpice's guest assistant for hotels. See the MyConcierge page for what it covers.

Can I change the questions and replies?

Yes. Every template is a starting point. The BotSpice team adapts the questions, replies and hand-off rules to your business before it goes live.

Which channels can a template run on?

BotSpice agents work on WhatsApp, voice, web chat, SMS and email. Each template lists the channels it suits best.

I can't find a template for my use case. Can you build one?

Yes. Tell us what you need, and our team will build a workflow for your business.

Put this template to work

See how the hotel feedback survey chatbot template would run for your business, on your channels and with your CRM.

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