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Template · E-commerce

E-commerce shopping chatbot template

Help shoppers buy with confidence. This template recommends products, answers questions about sizes, delivery and returns, reminds shoppers about items left in their cart and shares order updates on WhatsApp.

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Curio, the BotSpice AI agent, working on a laptop in an armchair
Curio · Urban Thread
WhatsApp · example conversation

Hi, I'm Curio from Urban Thread. You left a denim jacket in your cart. Any questions about it?

Does it run true to size?

Most customers order their usual size. Here's your checkout link whenever you're ready.

Order placed
Checkout link · delivery updates on

About this template

A shopping assistant in every chat

Shoppers abandon carts when a question goes unanswered. The e-commerce chatbot template answers product, sizing, delivery and returns questions in the moment, and nudges shoppers who left items behind with a reminder and a checkout link.

After the purchase it keeps customers informed with order and delivery updates, and answers "where is my order?" questions for your support team.

What it does

Use this template to

  • Recommend products based on what shoppers want
  • Answer questions on sizes, stock, delivery and returns
  • Send abandoned cart reminders with a checkout link
  • Share order confirmations and delivery updates
  • Handle return and exchange requests
  • Collect reviews after delivery

How it works

How the flow works

  1. Browse

    A shopper asks a question on your website or WhatsApp.

  2. Help

    The bot recommends products and answers questions.

  3. Recover

    If they leave items in the cart, it sends a reminder with a checkout link.

  4. Update

    Order and delivery updates arrive in the same chat.

Keep exploring

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Frequently asked questions

Can it connect to our online store?

BotSpice connects to the tools you already use through 50+ integrations. Our team confirms the connection for your store platform during setup.

Can it handle returns?

Yes. Shoppers can start a return or exchange in the chat, and your team receives the request with the order details.

Can I change the questions and replies?

Yes. Every template is a starting point. The BotSpice team adapts the questions, replies and hand-off rules to your business before it goes live.

Which channels can a template run on?

BotSpice agents work on WhatsApp, voice, web chat, SMS and email. Each template lists the channels it suits best.

I can't find a template for my use case. Can you build one?

Yes. Tell us what you need, and our team will build a workflow for your business.

Put this template to work

See how the e-commerce shopping chatbot template would run for your business, on your channels and with your CRM.

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