Verloop.io, Yellow.ai and Botspice are three of the leading providers of artificial intelligence powered chatbots and other services. Although Yellow and Verloop have been in the market for a longer time than botspice, but the latter is giving them tough competition. Where reviews taken from the different companies who have opted for an AI platform say that Verloop is a step ahead of Yellow. On the other hand when a comparison between the three providers Verloop, Yellow and Botspice is concerned maximum users voted for Botspice as it offers the latest technology available in the market. If you wish to know about the comparison of the three providers by comparing their features, functionality, use friendliness, and other aspects then Botspice stands a head and shoulders above the competition.
Table of Contents
Features and Functionality
The chatbots created by all three companies are used for lead generation, customer support and sales support etc. However Botspice has mastered the technology of providing human like interaction on chatbots which allow the visitor to ask number of questions regarding the product or service being sold by the company. Verloop is also good at providing a realistic feeling to the users, but not as good as Botspice. This is the reason that Botspice is leaving behind Yellow and Verloop in the long run. Let us look at the different ways that these three companies can be compared.
Comparison of features offered by each platform
- Analysis of NLP capabilities – When it comes to the quality of communication with the visitors, Botspice leads the list because it allows the instructor to create NLP brain in multiple languages. Whereas Verloop appears as the second best which is equipped with vertical-specific training models and intelligence which allows you solve your specific requirements.
- Integration with messaging channels – Integration with payments options, CRM and ticketing, Marketing is possible with all the three providers. However, Yellow has failed to live up to its earlier reputation in this area compared to Verloop and botspice being the latest in the market, has the most advanced features which allow for seamless integration with other messaging channels.
- Customization options – Botspice offers customisation of themes, colors, background, icons, size and more which has a lot of variety compared to the two competitors.
- Analytics and reporting – On both Verloop and Yellow you will be able to get the best agent dashboards, real time monitoring. At the same time, Botspice also offers customer and workbot data, user journey analysis and many other types of analytics.
- Support for multiple languages and reporting – Here Botspice has the edge and provides the maximum languages – both regional and foreign – and reporting formats.
Ease of use
- Analysis of user interface – The user interface on Botspice is very advanced and they provide customer support and AI powered chatbots which do not require you to know code-writing. The user interface of Botspice is easy to understand and use. Documentation – Documentation is important in any business and Verloop, Botspice and Yellow offer ease of documentation of a large database. There are documents and video tutorials easily available for all features for Botspice customers.
- Technical knowledge and development expertise required – you do not need any technical expertise or knowledge of coding in order to install Botspice chatbots and workbots.
Customer support
All three players provide customer support function with the help of AI powered and machine learning enabled chatbots and workbots. However, where Verloop is better known for its sales angle, Yellow specialises in customer support and Botspice has both these functions fine-tuned for the use of clients.
Analysis of responsiveness, helpfulness, and availability of support teams along with online documentation and knowledge base – botspice provides the best and largest knowledge data base for each client for their customer support solutions. At the same time, the responsiveness helpfulness and availability of support teams is almost immediate with Botspice (if the query is a complicated one).
Value for money
This is where Botspice stands a head and shoulders above Verloop and Yellow. This is because the charges of the main bot and its additional features are fairly priced which is easy on your pocket and yet gives you everything customised according to your requirement.
Analysis of subscription plans – on the internet and the company websites, you can find the excel sheet providing comparisons of different plans offered by all three companies. You will find the ones offered by Botspice are the most reasonable providing everything you need without digging a hole in your pocket.
Pay-as-you-go pricing – Botspice does not compel you to buy features that you do not need, in the name of packages. Instead you can pay as per the features you require.
Free or open source options – Among the three chatbot and AI tools providers we are discussing, Botspice provides free or open source options.
Likelihood to recommend
Analysis of user ratings, reviews and feedback – According to the genuine customer ratings and reviews on independent sites, Botspice customers are the most likely to recommend the company to others requiring AI powered solutions.
Integration
Analysis of compatibility with different business systems, tools and platforms – Compared to Yellow and Verloop, Botspice provides better and seamless integration with your existing systems.
Customization
Comparison of customisation options for each platform shows that it is easier to create and modify chatbot flows, templates and messages which can be easily customised with the help of AI tools provided by Botspice. Verloop having been around for quite some time, is still popular, but the newer generation of business owners is opting for Botspice instead of the older ones like Yellow and Verloop.
Automation
On analysing the flexibility in creating and modifying chatbot flows, templates and messages it was found that the options provided by Botspice left behind the older competitors Verloop and Yellow far behind. This is because when users were asked about the reviews they would give for the three platforms, only 5 reviewers voted for Yellow and that too at a level of 8.3 out of 10. Verloop was a bit better and 69 reviewers said that their satisfaction level was 9 out of 10. Botspice was not far behind with 9.3 satisfaction level as presented by the people who had opted for this relatively new platform.
AI and NLP
The most successful AI tools are the one that allows ease of training chatbots, use NLP and machine learning techniques and integrate with AI tools and platforms. With Botspice it is possible to easily create NLP brain in a variety of languages, compared to Verloop and Yellow. With Botspice it is also possible to easily add or update responses during the integration process with different platforms like WhatsApp. Where Verloop is second best, Yellow lags behind in the competition for AI and NLP ease of use.
Customer engagement
Customer engagement becomes possible when the AI tools and chatbots provide a human like response in chat communication. At the same time, the chatbots and other AI powered tools should be able to provide personalised messaging with the help of the database you have connected them to. The companies providing AI tools like chatbots should train the bots according to the requirement of the business owners. They should also provide recommendations based on the history of chat of the users (with the help of machine learning). At the same the bots should be trained for providing proactive response. If you compare the customer reaction and reviews for these features then Botspice leaves Verloop and Yellow way behind.
Deployment options
The deployment options for the chatbots and workbots provided by the AI provider should be flexible. This allows the business to deploy chatbots on websites, mobile apps, messaging channels, and other platforms. This process of deployment is the most seamless and simple with Botspice. Here the other two competitors Verloop and Yellow have a similar response from the market, but Botspice is ahead of them in spite of being a comparatively new company.
User experience
When it comes to chatbots and other AI powered tools, the user experience has to be considered from two aspects – the business that is applying the tools and the consumer who is using the tools to communicate with the business. In the first case, the AI tool should be compatible with existing systems being used by the company and it should be easy and simple to deploy as we have discussed. The second aspect is the ease of use and usefulness for the consumers which should help them get answers to their queries. Of course even now some businesses are using chatbots only to answer FAQs, but Botspice bots are machine learning enabled and will be able to provide answers to comparatively complex queries also. At the same time, the other AI tools provided by Botspice are also user friendly, dependable quick and effective.
Analytics
It is necessary for a business to take a view of the activities of the chatbots and other AI powered tools which is very simple with the tools provided by Botspice. Although Verloop and Yellow have their own methods for doing this, Botspice has an additional feature which allows the user to check a chat log which the human executive can track even when the chat is going on. Doing this kind of a performance check at regular interval helps you to understand the challenges faced by the consumers when using these tools. At the same time, you can program the tools to escalate the consumer communication to a human executive which will ensure that the consumers’ queries and issues are dealt with in a timely manner. The extent to which you can depend on the bot to take care of consumer communication determines its return on investment and Botspice is at the top of the list of providers in this aspect.
Collaboration
Verloop has been able to improve on many outdated methods and products still being used by the older providers, where Yellow lags behind. On the other hand Botspice is able to work with the human team members, share knowledge and manage the projects assigned to them. These tools through machine learning, understand exactly when a consumer is going towards becoming irate and needs to talk to a human agent. At the same time, the human agent can access the record of the communication which was taking place at the time along with earlier several communication. This information will help the human agent to clear out the issue and most probably avoid losing a customer.
Notifications
When it comes to automation of any business process like customer support, sales etc. there are workbots working in tandem with chatbots and other AI powered tools. Hence if an email needs to be sent to a consumer with some information or to simply notify them of an approaching due date for payment, or some other important fact. The business using Botspice chat and workbots are able to provide an enhanced experience to the consumer who may be too caught up with some other things on their plate. Even WhatsApp or other APIs can be used to connect with the consumer to provide usage alert or publish a notification.
Accessibility
Most businesses realise that their customers in include specially abled people and their chatbots and workbots should be able to cater to their requirements. For instance, if a consumer has a vision disability or has a challenge due to which he or she cannot use her hands that easily can be provided with the option of voice chat, enabled by an easy voice command. Similar methods have been used by Botspice to help people who are disabled in any other manner. In this aspect, Verloop is still catching up and Yellow is pretty far behind.
Localisation
The world has truly turned into the proverbial global village and nowadays many businesses provide their services across geographical and political borders. This leads to the necessity of a multi-lingual AI tool, like a chatbot which can communicate in a regional or foreign language. The Botspice chatbots and API tools can be programed to chat or send emails and other communication to consumers.
Performance and reliability
Botspice is completely focused on providing automation support to all sizes of businesses for tasks like customer support, follow up actions, up-selling etc. The other two companies Verloop and Yellow are also players in the same market, but have not been able to defeat the rise of Botspice as an artificial intelligence company providing various customised tools to businesses across the globe. The best part is that Botspice is completely reliable because it provides 100% uptime and excellent speed for quick communication. At the same time it also has the least reaction time compared to the other two competitors.
Scalability
When it comes to providing AI powered tools to businesses, one of the most important factors that you need to consider is the scalability. For instance, when a chatbot is added to a website, you never know when any of your consumers is trying to get hold of some answers to their questions or response to their complaints. Hence the system should be such that it can handle large volumes of traffic and still work at its optimal speed and ability. Here again Botspice is the leader because of the latest state of the art AI technology it applies to its systems provided to businesses.
Conclusion
We have seen that when compared to the two bigwigs in the AI market, Botspice is ahead of them in almost all aspects. Of course nothing is perfect and even Botspice is consistently conducting research and studies to improve the quality of their AI powered tools. Hence we can say that Botspice is not just a chatbot providing company, but instead has the ability to provide a wide range of products which can be used for the betterment of all departments of a business that need to communicate with consumers directly.