Category: Customer Care

In order to improve future sales, lead creation involves engaging the interest of potential consumers. It is an essential step...

Calls from consumers in various time zones are not accepted. Response times to emails are too long. Self-service alternatives are...

Over the past decade, WhatsApp Business has emerged as a powerful tool for businesses, evolving from a simple messaging app...

When WhatsApp first came out, it was viewed as a utility for communicating with friends and other close family members....

When a customer messages a company, WhatsApp enables the company to communicate with the customer through any kind of communication...

With over 2 billion users globally, WhatsApp has transformed how businesses communicate. The very purpose behind launching WhatsApp Business was to simplify...

Customer is King or Queen as the old adage says, hence it is important for service providers to actually make...

A bad customer experience can quickly lead to a brand’s degrowth. It increases customer churn, reduces potential revenue growth, drives...

Some people believe that establishing a call center is a difficult task, but it is not. Of course, this task...

Customer service is the most important factor that can mean the difference between a business’s success and failure in today’s...